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Business Law Important Topics  UNIT - 4:  THE CONSUMER PROTECTION ACT 1986 CONSUMER PROTECTION ACT 1986 Objectives Of Consumer Protection Act 1986  Definitions Under The Consumer Protection Act Consumer Protection Councils  CONSUMER DISPUTE REDRESSAL  MACHINERY/AGENCIES Consumer Dispute Redressal Agencies  Procedure To Settle Complaint If you found this useful then share with others as sharing knowledge means gaining knowledge. If you have any doubt then use the comment section below. If you want to download this as study material, drop me a message in the below contact form and lastly if you want latest Accounting lessons, study materials, IQ lists and many more like this then subscribe my blog with your email and start your journey with Learn At Ur Desk. Units Related to B.Law: Click the below links for more details: INTRODUCTION TO THE CONTRACT ACT 1872 CONTRACT ACT 1872 part II  SALE OF GOODS ACT 1930 INT...

A consumer may file a complaint with the District Forum o, State Commission or, the National Commission depending on the jurisdiction of these. Both pecuniary and territorial jurisdiction must be considered by consumer before filing a complaint. There is a concrete procedure that is to followed when a complaint is filed by the consumer. The procedure to settle complaint is governed under section 12, 13, 14, 18, and 22 of consumer protection Act. I. When complaint is filed with District Forum 1. Manner in which complaint is filed (Section 12) The manner in which complaint can be filed cover three precise questions namely: (i) Who can file a complaint? A complaint relating to goods and services may be filed by the following: a) A person who is consumer or; b) Any recognized consumer association or; c) One or more consumers having common interest or; d) The Central Government or State government. (ii) Where to file a complaint? It depends upon the jurisdiction of...

The Consumer Dispute Redressal Machinery is a THREE-TIER, Quasi-Judicial Machinery for speedy and inexpensive redressal of consumer grievances and disputes. The Consumer Dispute Redressal Machinery is an easy redressal alternative for the consumers than the ordinary process of the civil court which is a very expensive and time consuming litigation process. The Consumer Dispute Redressal Forum has been established at three levels: Central level, State level and District level. These quasi-judicial bodies are supposed to observe the principles of natural justice and are empowered to: (i) To give relief of a specific nature and (ii) To award, where ever appropriate compensation to consumers. I. DISTRICT FORUM 1. Establishment (u/s 9(a)): Under section 9(a) of the consumer Protection Act, the State Government is under statutory obligation to establish a Consumer Dispute redressal forum to be called as “District Forum” in each district of the State by notification. 2. Com...

Consumer protection councils are the advisory bodies which have been established at three levels – central, state and district levels. These bodies have been set up for promoting and protecting the interests of the consumers. These councils have been entrusted the task of protecting the rights of the consumers. The Central consumer protection council: 1. Establishment (U/S 4 (1)): The central government shall establish central consumer protection council by notification with effect from such date as may be specified in such notification. 2. Composition (U/S 4 (2)): The Central council shall consist of the following members, viz: (a) The minister in charge of consumer affairs who shall be its chairman. (b) Such number of other official or non-official members representing such interests as may be prescribed. 3. Procedure for meeting (U/S 5): Section 5 provides that the central council shall meet as and when necessary buy at least one meeting shall be held every year. Th...

1. Consumer (Sec 2(1)(d)): Consumer may be a person: a) Who buys or agrees to buy goods for consideration for personal use. b) Who uses such goods with permission of buyer of goods. c) Who obtains goods on hire purchase or lease. d) Who hires or avails of any services for a consideration. e) Who uses the services with permission of person who has hired the services. f) Who obtains services on deferred payment basis i.e. hire purchase or lease. g) Who buys goods or hires services exclusively for purpose of earning his livelihood as self – employment. 2. Person (Sec 2 (1)(m): “person” include: i. A firm whether registered or not; ii. A Hindu undivided family; iii. A co-operative society; iv. Every other association of persons whether registered under the Societies Registration Act, 1860 or not; 3. Goods: “Goods” means goods as defined in the sale of goods act, 1930 (3 of 1930) 4. Services Section 2 (1)(o): According to section 2 (1)(o) of the Act, “servic...

In a view of the factual position of our society, where problems like illiteracy, ignorance, poverty and backwardness are existing and where the trading community is well organized while the consumers ae still unorganized, consequently their exploitation continues unchecked. So the central Government enacted a law in the year 1986 for the protection of consumers known as The Consume Protection Act, 1986. Objectives of Consumer Protection Act 1986: The consumer protection bill, 1986 seeks to provide for better protection of the interest of consumers and for the purpose, to make provision for the establishment of consumer councils and other authorities for the settlement of consumer disputes and for matters connected therewith. 1. Promotion and protection of Consumer Rights: The Act seeks to promote the rights of consumers such as: a) Right to safety U/S 6(a): The right to be protected against marketing of goods which are hazardous to life and property. b) Right to Info...